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Karma Help

Check the Status of an Order

To check the status of your order, please log-in to your Account.

Tracking A Package

After placing your order, you will receive a receipt and an email confirmation. You will also receive an email with your tracking number when your order ships. Usually it takes a few hours for the product tracking information to update after you receive the shipping confirmation email. After your order ships, you can also login to your account to track your order. 

Shipping

For shipping questions please view our shipping page.

Returns

Returns are accepted up to 14 days from you receiving the product, if its unused. Please contact us so we can contact the vendor and provide you specific return information. Packages need to be sent directly to the vendor. Hemp extract tinctures (oils), capsules and balms can not be returned.

Can I place an order from outside the USA?

At this time, we cannot process orders from customers outside the United States.

Questions?

Inquiries please contact us at goodkarma@karmasherpa.com

If you prefer to call, you can leave a voice mail and we will get back to you as soon as possible at (713) 425-2515